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Why interaction created from chat has no short description default. I need where it is coming from?

manisa
Tera Contributor

Hi,

 

Why interaction created from chat has no short description default. I need where it is coming from? and I want so and so person requesting for live agent in that notification instead of short description.

 

I tried past one day back till now but didn't found it. Can you please help me on this. It will really helpful.

maniseshu_0-1698387243136.png

 

Thanks in Advance!

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