Urgent Help | Want to send Email Notification every hour after P1 Incident creation

[Mayank_Mishra]

Want to send Email Notification every hour after P1 Incident creation until Incident is resolved. after 8th hour wants to add one more recipient for escalation. kindly suggest how to achieve this.

[Suyog Aptikar]

Hi @Mayank_Mishra 

You can do it using scheduled jobs, you can search for many OOTB scheduled jobs which are sending notification and replicate same for your case
in short

1-> create event.

2-> create notification and call event in notification

3-> create scheduled job, give your criteria and in run script call script include

4-> in Script include call event queue method to trigger

in PDI there are lot many notification scheduled job available you can refer any one of them.

[Suyog Aptikar]

Search for scheduled job: 'Notification for Article Expiry Warning' in your instance, you need to build your logic on similar lines.