Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Why is my Single Sign On throwing it to External Logout?

Go to solution
tony_carter
Giga Contributor

‎02-24-2017 03:49 PM

We have setup Single Sign On on our Dev Instance, and when we have the adfs redirect it comes up with the following URL/error.

find_real_file.png

At this point to Login we have to backspace the /external_logout_complete.do part of the URL, hit Enter, then it automatically logs us in.

Any ideas how to fix this?

Labels:
Preview file
33 KB
0 Helpfuls
  • 17,281 Views
1 ACCEPTED SOLUTION

Go to solution
tony_carter
Giga Contributor

‎07-17-2017 02:24 PM

Finally found the answer:




Redirecting the Logout to the Login Page



Navigate to:


Multi-Provider SSO > Identity Providers



Set


Identity Provider's SingleLogoutRequest


to:


find_real_file.png


I'm sure yours will be different.


View solution in original post

Preview file
10 KB
5 REPLIES 5

Go to solution
Ripu Daman
Tera Contributor

‎08-04-2021 08:21 PM

Check your Auth(X.509) certificate, most likely it has expired. Following link has the info about how to install a new certificate:

0 Helpfuls