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‎08-02-2021 11:01 AM
Hi Team,
We have created a Pivot Report and scheduled it to be sent on monthly basis as a PDF.
It was working till last month but now it sends a blank report/pdf.
When you run the same report manually you will get the data but PDF is blank in the email.
We have the plugin "WebKit HTML to PDF" already installed. Run as is not empty.
Please assist us on this issue.
Thank you.
Solved! Go to Solution.
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‎08-04-2021 11:28 PM
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‎08-02-2021 11:13 AM
Hi mjs9,
Check the run as user field in the scheduled report to check whether the user has privileges to run the report. By default it will be filled by the user who is scheduling the report.
If the Run as field is not available in the form layout, configure the form layout to add it on the form.
Please mark as correct/helpful if it answer your query.
Regards,
Gunjan
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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‎08-02-2021 11:16 AM
Run as field is not empty and run by admin user.
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‎08-02-2021 11:24 AM
Hi
Do you see any drastic difference in data size? Have you tried with limited records?
Is it working?
Thank you
Prasad
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‎08-02-2021 11:28 AM
No data, its a blank PDF now!
