Why is some properties in Inbound Email Configuration not shown in the Email Properties page?

[Rain Vaine]

Hello experts,
We noticed that in one of our sub prod instance, some of the properties for inbound email are not reflected in the Inbound Email Configuration part of the email properties page.

For example this property is present but not reflected:

Is this the expected behavior?

[Runjay Patel]

Hi @Rain Vaine ,

ServiceNow wont display all the property to page.

OOB you get this.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Rain Vaine]

Do you know of any property on how to display it in email properties page?

Regards. Vaine

[Dr Atul G- LNG]

Hi @Rain Vaine 

The reason can be some security or it has display false in some core code but your question is valid.

[Rain Vaine · Accepted solution]

Hello,
I found the answer. This is because in one instance, the property is not categorized to email properties.

Though I am not sure why is it not categorized in one instance while categorized in one instance given that it was both created by the OOB.

Regards.,
Vaine