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Why is the cmn_notif_message table not populating with my Notification subscription?

lonesoac01
Giga Guru

Hello all,

 

    According to: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750584, the table that contains all of the user subscriptions to Notifications is the table named: cmn_notif_message.  I am trying to view a Subscription record and it is just not coming up!  What am I missing here?!

 

Here is the Notification configuration:

lonesoac01_0-1696359645792.png

 

Here is the second page of the Notification configuration.  Please note the "Subscribable" field is checked.

lonesoac01_1-1696359677462.png

 

Here are my Notification settings on my profile:

lonesoac01_2-1696359737289.png

 

Finally, here are the results that I am seeing on the cmn_notif_message table:

lonesoac01_3-1696359775795.png

 

 

WHAT am I missing?!

3 REPLIES 3

Niklas Peterson
Mega Sage

Hi,

If I'm not mistaken then records in this table is created the first time a user receives a notification. Otherwise this table would be filled with records matching the number of notifications you have times the number of users.

 

Regards,
Niklas

In the KB it states: "Subscriptions are stored in Notification Messages [cmn_notif_message] table. If you want to subscribe to your users to certain notifications by default, you can write a business rule that will create the necessary entries in the Notification Messages table when a User record is inserted."

I see where you are talking about: "Besides, when a user receives a certain notification for the first time, it appears in their subscriptions and can then be changed from there."  But that reads to me like "A notification will be put in the user's subscriptions".  I am not sure if that is the same thing.  That is kind of blurry.