Good Morning,
I am having an issue with the "KM Subscription Group: Article checkout" notification. My understanding is that this notification is setup with article versioning. The issue is the link that's being sent goes to what looks like an outdated knowledge homepage when clicking on "Article Number: KBxxxxx".
Doing some digging I figured I could see what was firing the event and change the URL format from there to get the desired redirect. I found event "sn_actsub.notify_group_article_checkout" but it shows it's fired by "Activity Fanout Manager for KM". I am not sure where this can be found as I don't see it under Activity Fanouts ......or where to locate the script that is passing the URL.
The URL should direct to the most current article version form layout such as below.
Does anyone have suggestions? Thank you!
Hello,
It just so happens that I am also investigating on that notifications,
All of those events are handled by a business rule called "Fanout Tasks".
That business rule uses a script include, which trigger the event for the script action "Activity Fanout Manager for KM"
The script action "Activity Fanout Manager for KM" calls a script include.
That script include contains the functionality that fires the events for those notifications.
