Why is there no functionality to attach different SLA's according to a variable in a catalog item?

[Aditya64]

This is a functionality requested. My only workaround is to ask the client to have various different catalog items with different SLA's attached to them. 

This seems like a common problem which clients would ask customers and hence, why hasn't servicenow developed a way for us to do it? 

Also , let me know if any other workaround is feasible.

[Ankur Bawiskar]

@Aditya64 

you can use variable in SLA definition conditions like this if you are creating it on RITM table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Aditya64]

Hi thanks for the reply,

I cannot see the option of variables under the SLA definition.

Do you know why?

Thanks,

Aditya.

[J Siva · Accepted solution]

@Aditya64 First type Show related fields and press enter

Then, type variables. 

After that, you'll be able to access catalog items and it's variables

[Ankur Bawiskar]

@Aditya64 

it comes after you select the Related fields

Then you can select the variables

If my response helped please mark it correct and close the thread so that it benefits future readers.