Why KB Article Not Showing up in Portal Search?

RK25
Giga Guru

‎04-27-2023 12:10 PM

Hello,

 

I am running into an issue with service portal search for a specific scenario. I created a KB article with title contains 'homepage' then published. When I try to search for this article, I am not seeing it showing up in the search but when I modify the title with 'home page'. article is showing up in the search. Has anyone come across this type of situation? Appreciate any help!

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Spence90
Tera Contributor
In response to RK25

‎04-28-2023 09:01 AM

Hey RK25,

 

It should bring those items to the top of the search if using the KB Portal search. You'd have to go to the KB Portal and utilize the search on that portal for it to work. The feature doesn't bring articles to the top of searches on the global portal, and I believe the search has to include the keyword associated to the article for it to work.

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