Why parent field on sc_request table is not populated with the current incident

[Alon Grod]

Hi,

I have the OOB UI Action 'Create Request' on the incident table. When I click on it im being redirect to sc_cat_item table in order to create new request. After I submit the request the 'parent' field is not getting populated with current INCIDENT that I created the request from. How can I adjust the OOB UI action so that it will get populated with the relevant INCIDENT? Using Service Operation Workspace

 

[Brad Bowman]

Hi Alon,

When I do the same in Service Operations Workspace, I am seeing the Parent field populated on the REQ record.  I also have a BR to copy the Parent from the REQ to RITM(s) when created.  Do you have any custom Business Rules on the sc_request table that set the parent field from somewhere else?

[Alon Grod]

@Brad Bowman  both sc_request and sc_req_item are not getting populated

[Ana39]

Hi there, I have exactly same issue, out of nowhere both tables has the parent field empty.

someone knows why?  

-thanks 
Ana

[Community Alums]

Hi @Alon Grod ,

Were you able to figure out this ?. I am also facing the same issue but not aware where to do the adjustment to populate the parent field on  request table. Can you please share your findings?