Why the price on RITM is showing as 0 instead of actual price

[Community Alums]

Hi All,

I had a requirement to convert the price of RITM from US Dollars  if the logged in user is from UK.

Currently the catalog item has price of us dollars $1046.If the logged in user is from UK and create a request through this item its showing the price as 0 instead of 822 pounds. I have checked the price type is calculated dynamically determined on display.

How to resolve this conversion issue for different logged in Users.

Thanks.

[Community Alums]

Hi @Community Alums ,

You will need to modify the script include " CatalogPriceInclusionChecker"

https://www.servicenow.com/community/developer-forum/when-approval-approved-on-ritm-why-price-field-reset-to-0-i-want/m-p/1935951/page/2

[Community Alums]

Hi @Community Alums 

This CatalogPriceInclusionChecker script include is already having the condition as you mentioned.

Is there is any other ways to convert the price in RITM based on logged in user currency

[Dr Atul G- LNG]

A similar issue

https://www.servicenow.com/community/itsm-forum/price-on-ritm-and-req-its-coming-as-0/m-p/772342