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De-duplicate task

As per the document, if IRE finds out duplication then it updates the CI instead of creating a new. "After an initial import, the Microsoft Intune device ID, connection name, and Discovery Source are populated in the Source [sys_object_source] table....

Test97 by Tera Contributor
  • 707 Views
  • 2 replies
  • 0 helpfuls

Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

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KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC  Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

Resolved! What is the use of Jelly script and when, where to use ?

Dear all, I am learning the scripting in ServiceNow which is new for me actually.Inpsite of client scripting which is quite clear to me by using g_form, g_user object, in an other hand I have been pointed to Jelly script at some time. What is the use...

wakespirit by Kilo Guru
  • 4688 Views
  • 7 replies
  • 4 helpfuls

How to capture Email in metrics

I have a requirement to track email activity in metrics for the Case/Incident table, specifically:Manual emails sent from a recordInbound email replies with update markersAdditionally, I need to differentiate between:Internal users (agents or system ...

Mani_Mk by Tera Contributor
  • 95 Views
  • 1 replies
  • 0 helpfuls

Resolved! Clone case along with variables

I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field)  as true, then a duplicate case should get created and assigned to S...

Hafsa1 by Mega Sage
  • 651 Views
  • 4 replies
  • 0 helpfuls

Smart assessments in Privacy Management

Hi All, I have a legacy assessment and i have migrated the legacy assessment to smart assessment using the smart assessment migration toll and when i using the Assessment in the privacy management I have created the new Assessment under the assessmen...

VenkataNaru by Tera Contributor
  • 57 Views
  • 1 replies
  • 0 helpfuls

Resolved! Update set not possible to change state to Complete

Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...

FotinaG by Tera Contributor
  • 1653 Views
  • 12 replies
  • 9 helpfuls