hi team, recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'. is there any solution for this.
Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...
Hi Everyone,Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.Instead i w...
I have a template for sc_task table and in "Next related template" field I have added another template which is also for sc_task. Now when I apply template using GlideTemplate.apply() or GlideTemplate.get(), only 1 record is being created.Is this OOT...
Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...
I have a list in Workspace that displays only two columns, and it works as expected. However, when I click the Edit button, additional columns/fields are shown.How can I hide these extra columns and ensure that only the required fields are displayed ...
I have a system property which contains a list of sysIDs for relationships that are on the cmdb_rel_type table and i want to use this to prevent users from being able to select certain relationships if criteria is met. I've create a script include wh...
Hi all,Can you pls suggest how to update base64 attachment to custom application name to receipt field type(image) to the attachment table ZZ_YYtable.
Hello everyone, I have a use case that has been taking me quite some time to implement, and I would appreciate your guidance. I need to synchronize the graphical stages in Flow Designer with the stages and states of a RITM. I have already created m...
Hello ServiceNow Community, I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case. Clicking the hyperlink will show all details as demonstra...
Hello, How Do I debug ACL when it is only affecting certain group of people on assigned_to field on sc_task table?We have ACLs configured for multiple applications on that table. Thanks in advance
As a Certified ServiceNow Instructor, I have created this article to assist aspirants, developers, and implementers alike. This guide aims to give you a comprehensive picture of the fundamentals of ServiceNow scripting. Whether you're a novice tryi...
We have an issue where we are using a Data Table from Instance out of the box widget, and the table was pointed to Table A, but most of the columns that we show are from a reference field of Table B. Normally users were able to export the records wi...
We are using the ServiceNow Key Management Framework (KMF) to encrypt the outbound REST API responses using a symmetric AES key and need the third party system to decrypt the payload. When an AES key is generated using KMF, what is the recommended or...
Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...
