why this padlock icon is coming next to attachment

[Abhi33]

I checked the attachment UI page but didn't find any forced encryption function.

[Allen Andreas]

Hello,

The padlock icon is when you have encryption enabled for attachments.

You can see when you go to add an attachment, you'll see an "encrypt" checkbox as part of that process. Even without checking it, it could still be auto applied, but this would be due to you enabling "encryption support" at a minimum, on your instance.

Example: https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/encryption...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Abhi33]

Hi,

could you please tell me where can I deactivate this because I can see that encryption support plugin installed in both sub-dev and prod instances but only in prod that padlock is visible not sub-dev

Thanks,

Abhi

[Abhi33]

@Ankur Bawiskar - Hi, could you please help me on this

[Ankur Bawiskar]

Hi,

Once plugin is enabled you cannot deactivate it.

Regards
Ankur