Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Why UI Policy Not Working for Role

rhett1
Tera Expert

I have two UI Policies.   One that works for both roles and one that does not.   I have not modified the default Access Controls..   Let me show you the UI Policy that works for admin and non admin roles:

find_real_file.png

Here is the UI Policy that does not work for non admin roles:

find_real_file.png

So, if I force my Department (Identifying Organization) be Partnership Audit and I have admin role, it works for me.

For someone else without the admin role, it does not work at all, even if I try changing the Department to something and back to Partnership Audit.   Please help.

1 ACCEPTED SOLUTION

rhett1
Tera Expert

Figured it out.   It so happened that the ICP field was tied to a custom imported and transformed Reference Table (u_implementing_church_partners) that had a specific role that was not added to the non-admin role person.   Once I added that role to the non-admin user, it worked.


View solution in original post

5 REPLIES 5

Sahil_kashyap
Tera Contributor

Hi,
I am facing similar kind of problem on sc_task table for a reference field which is referencing to cmbd_ci table.