¿Why user can't see choice list?

andresgt
Mega Expert

Why if I go as Administrator I can see the choice list as specified in the table, but whenever a user opens the record the choice lists appear as blank?

The following image has 10 options, but as a user view they see nothing. Why?

e.g.

t2ueOmW.png?1

1 ACCEPTED SOLUTION

andresgt
Mega Expert

The problem was that all users got imported and assigned to a specific language in the platform. It got fixed by assigning the right language where the options were customized. Thanks everyone for the help!


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7 REPLIES 7

Thanks for the update Andres. I thought it could be related to user preferences.http://wiki.servicenow.com/index.php?title=User_Preferences but as you mentioned it is for all users, I'm out of ideas.


sachin_namjoshi
Kilo Patron
Kilo Patron

Do you have any client script which is hiding all options on load or on change?



REgards,


Sachin


andresgt
Mega Expert

The problem was that all users got imported and assigned to a specific language in the platform. It got fixed by assigning the right language where the options were customized. Thanks everyone for the help!