Why workflow Catalog tasks are not created when workflow run?

Lupita
Tera Contributor

‎03-13-2018 03:11 PM

I have an issue on my instance where workflows are getting auto completed after approvals are set, can somebody help?

i.e:

I raised a RITM where should create a task to my IT team but after manager approves request workflow seems that goes into all activities it looks like all of them ran successfully,  RITM is closed complete but the catalog task never was created.

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Lupita
Tera Contributor

‎03-13-2018 05:23 PM

Hello Sanjiv Actually Catalog Tasks are not even created on the RITM... There are 0 task on my ticket and workflow is completed... That is the issue that I am seeing globally on the instance, not just one single workflow. Thanks, Lupita
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SanjivMeher
Kilo Patron
Kilo Patron
In response to Lupita

‎03-13-2018 06:52 PM

Can you post the screenshot of the task activity in your workflow?

I want to see the script. Is this workflow running on Request or Requested item?


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Lupita
Tera Contributor

‎03-14-2018 08:02 AM

Hello

 

There is no script on the task, I am just assigning to my Service Desk Group, and that is all. Actually any workflow on the entire instance is working now...  

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SanjivMeher
Kilo Patron
Kilo Patron
In response to Lupita

‎03-14-2018 08:29 AM

Do you see any error in the system log when you run the workflow?


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Lupita
Tera Contributor

‎03-14-2018 09:04 AM

Hello Sanjiv

 

No, any errors are logged on System Logs, also checked most of the scripts and I am not able to find anything that can break workflows in a globally way.

 

 

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