Widget display based on user action

[servicenow_devo]

Hi I need help in displaying and creation of widget. I have created a widget with some content but that needs to be displayed only when user click "not helpful" button in kb article page. Can we achieve this without clonging oob kb helpful widget? 

[Neel Patel]

On paper might not be possible since we need the trigger from the OOTB widget. Clone and customize might be the only option.

[Sohithanjan G]

Hi @servicenow_devo ,

If content needs to be displayed only when user click "not helpful" button in kb article page - In this case we need to send some info to your newly created widget from that button, might be using url parameters. For that href of that button needs to be edited. 

For that you need to clone & do the changes. 

🙂