Widget gs.eventQueue throws error - 'The event is not defined'.

[Sadrudeen Ashr1]

Friends, 

I use gs.eventQueue to call my event trigger in UI action which works fine. 

When I use the same gs.eventQueue in Widget to call my event trigger I get the below error message, 

Kindly help on how to define an event in Widget.

"Access to event '(event name)' from scope 'Service Portal - Standard Ticket' has been refused. The event is not defined."

[anubhavritolia]

@Sadrudeen Ashr1  

This may be Scope issue. IF your Widget and Event Registry are on different Scopes, you need to provide Cross Scope Privilege access using 'sys_scope_privilege' table.

[Sadrudeen Ashr1]

Thanks for your reply, I tried providing privilege,

My Widget scope is "Service Portal - Standard Ticket" and the Event which I placed is in "Global", 

Then Event will be triggered from "Incident Standard Ticket Actions" widget - which I think it is Source scope,

but when I create new scope privilege I am not able to change from "Global" to "Service Portal - Standard Ticket" and if I tried to have Source as "Global" and Target as "Service Portal - Standard Ticket" I get this error in the attached image issue, kindly help. 

[anubhavritolia]

Create Cross Scope Privilege in "Service Portal - Standard Ticket" (Change your scope to "Service Portal - Standard Ticket")

Target Scope - Global

No try with Different Target Type and provide Read/write access and see if this resolve your issue.

[Sadrudeen Ashr1]

New scope creation worked as you said,

but I get the same error message again, 

"Access to event 'Incident Escalation Event' from scope 'Service Portal - Standard Ticket' has been refused. The event is not defined."

FYI, My widget is in scope - "Service Portal - Standard Ticket" and my Event - "Incident Escalation Event" is in Global Scope, 

below is the code I have it in my widget - 

gs.eventQueue('Incident Escalation Event', incidentGr, 'incidentGr.assignment_group.email', 'incidentGr.assignment_group.manager.email');