Widget - SnRecordePicker Role Issue
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09-28-2025 10:33 PM
Hi,
I am working on a custom application. I have a widget where I am using SnRecordPicker to show the list of users based on some filters. As an Admin, I am able to see the users in the field. But when an ITIL User is trying to access the field they are not able to see any users (Just showing 'Searching').
When I checked the network Console I am getting below error-
{
"error": {
"message": "Insufficient rights to query records",
"detail": "Field(s) present in the query do not have permission to be read"
},
"status": "failure"
}
After some research I got to know this is happening because of the system property "glide.export.query.enforce_field_acl".
Can you please suggest some other way to achieve it, because as I am working in Custom application so I cannot make any changes to the OOB ACLs and System Property. I need some alternate way to get the users in the field.
Thanks in Advance!
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10-13-2025 02:41 AM
I believe it's access issue only
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
