Widget to show 'latest' Knowledge Articles in HR Portal

[Carl Fransen1]

Hi Team,

We have a requirement where inside the HR Portal we want to be able to show a widget of the 'latest articles'.  The 'Latest' timeframe should ideally be configurable, but for starters we're going with 'within the last month'.

Has anyone done anything similar that I could use as a starter?

Thanks

Carl.

[Carl Fransen1]

Thanks for your reply, appreciate your help.  The query in the backend shows the following:

 

If I query all 3 KB’s they all return results of at least one.

The config is set as per below:

 

As you can see even when the ‘benefits’ category is selected (which the original picture shows as the result of one of the documents), the widget still shows nothing…  I’ve even tried to leave this blank.

However you mention selecting the KnowledgeBase itself, but I can only see to select a category, as per below.  How can I select the entire knowledgebase?

Could it be that the widget is in the ‘Global’ Scope and the HR Portal is in the ‘Human Resources: Service Portal’ scope?  But then nothing would show even when I set it to 500 days – but it does show articles…?

Appreciate your help.

Cheers

Carl.

[Gaurav Bajaj]

Yes, the scope can be an issue. Please move the widget to HR application scope.

Also, you can set the KB base at the portal level.

[Carl Fransen1]

I have selected the KB in the HR Portal, so I know this works.

I created a new widget for the HR:Service Portal scope - I still can't get 30 days to work but it does seem to work for 50 days.... so I'll take that for now!

Thanks for your assistance.

Cheers

Carl.

[Gaurav Bajaj]

No problems, I will look into 30 days issue if I can find something wrong with the code.

[Carl Fransen1]

Hi Gaurav,

Thanks for looking into this, appreciate it.

Carl.