With Itil role still not able to access knowledge base

[mania]

Hi All,

I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.

So now, when I am trying to check sites by Impersonating 2 of them ABC dont have access to edit knowledge but XYZ has access to edit knowledge. 

Can anyone help me why ABC dont have access to edit as he even belongs to Management group and management group has itil role so ABC should also have edit access to knowledge can anyone help me here with roles.

Eg: ABC (have access)

Eg:XYZ (dont have access)

Thanks in Advance!

[swathisarang98]

@Anki3 could you please share the screen shot of assigned roles of both abc and xyz ?

[Anki3]

 yes sure. 

[swathisarang98]

@Anki3  as you can see there is a difference between two user roles one has knowledge and other dont so if user has knowledge role they can access the Knowledge module

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Anki3]

 ABC : snc_internal