With Itil role still not able to access knowledge base

[mania]

Hi All,

I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.

So now, when I am trying to check sites by Impersonating 2 of them ABC dont have access to edit knowledge but XYZ has access to edit knowledge. 

Can anyone help me why ABC dont have access to edit as he even belongs to Management group and management group has itil role so ABC should also have edit access to knowledge can anyone help me here with roles.

Eg: ABC (have access)

Eg:XYZ (dont have access)

Thanks in Advance!

[Anki3]

Yes, Role is been assigned to group as well as to XYZ, ABC don't have itil role but he belongs to Management group who has itil role. 

[mania]

@AndersBGS 

Yes, Role is been assigned to group as well as to XYZ, ABC don't have itil role but he belongs to Management group who has itil role.

Thanks!

Mania

[swathisarang98]

Hi @mania ,

Could you please navigate to user table and check wether the users(ABC & XYZ) both have any role which is related to Knowledge if not please give them Knowledge role then they will be able to access knowledge module.

Below are some of the basic role required to access knowledge

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang