Within Mobile, how do we configure the search filters for "ITSM Mobile Agent Search"
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02-01-2024 07:09 AM
We are in the process of customizing the Mobile Agent Experience. The OOB "My Work" Applet Launcher has as a default, "Include Search" within the header, and it's default value is "ITSM Mobile Agent Search".
The default value does not find all of the tasks assigned by or to, the logged in user and I wanted to change the table and filter criteria. I cannot find where the Search Criteria is located. I searched within Studio, and within ServiceNow itself.
Can someone tell me where this is located, how I create a different one, or something where I can make changes to the search criteria or select a new one?
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02-09-2024 04:41 AM
Hi @Brandon_Brown ,
Have you checked the particular applet? Inside that applet, there will be some action items where we can check the functionality.
checked in the app builder and studio as well
