Work notes entry not visible in form view

[Nisar2]

Hi experts,

I'm facing an issue with displaying work notes entry after it has been saved. On the form view, I've the following:

After I enter something in it and update the record, I'm not seeing the entry below the textarea. I've already checked the ACLs and Client Scripts/UI Policies and nothing is defined to hide it from the view.

For reference, here is the ACL related info:

(1) Column and table name it belongs to

(2) ACL defined on it

I've both the "admin" and "itil" role, so I should be able to see it on the form view. Expectation is something like the following:

Any suggestion as to what I might be missing?

[Aman Kumar S]

Can you configure your form layout and check if you have Activities field also available below the work notes field.

[Nisar2]

Activities field is present at the top of the section. However, per requirement it should not show up in the activity stream. So I've hidden it from there.

But now I wonder if I keep it hidden in activity stream, does that also mean I won't be able to see the entries anywhere else?

[Musab Rasheed]

You can see from list by using 'Work notes' field, since you have hidden it from activity you are not able to see in form.

[Nisar2]

But I've seen it working in another instance. i.e, inside activity stream work_notes is removed but those yellow boxes still appear under the work notes field