Work notes entry not visible in form view

Nisar2
Mega Guru

Hi experts,

 

I'm facing an issue with displaying work notes entry after it has been saved. On the form view, I've the following:

Nisar2_0-1668768614387.png

 

After I enter something in it and update the record, I'm not seeing the entry below the textarea. I've already checked the ACLs and Client Scripts/UI Policies and nothing is defined to hide it from the view.

 

For reference, here is the ACL related info:

(1) Column and table name it belongs to

Nisar2_1-1668768735237.png

 

(2) ACL defined on it

Nisar2_2-1668769165701.png

 

I've both the "admin" and "itil" role, so I should be able to see it on the form view. Expectation is something like the following:

Nisar2_3-1668769243307.png

 

Any suggestion as to what I might be missing?

 

10 REPLIES 10

It's already set as true