Work Notes field not visible

[frivera]

Hello,

This is my first time posting a question and I was wondering if there is someone out there that has encountered my issue.

-I am creating a New Case in HR Case Management and for some reason I can't see the work notes field. The field is there because I can see in the Form Layout and in Form Designer. There are no UI Policies hiding it or anything manipulating that field. Has anyone seen this? I am on the Helsinki version. Thanks in advance.

[wesasato]

You should fill out the mandatory form fields and Submit the record. The Worknotes become visible after the record is created.

[Chuck Tomasi]

I beg to differ. This is a new incident and the work notes field shows up fine.

[frivera]

I added the Itil admin role and I still don't see the field. I am in the HR Case Management Module not the Incident one.

[Chuck Tomasi · Accepted solution]

Understood, but HR doesn't respect itil/itil_admin roles. The tables and fields have different security. Since work_notes is inherited from task, you'll need to make sure you have the right roles to use it (likely one of the HR roles) to read/write to that field.

[frivera]

I added hr_case read/write roles and the field is now visible when I want to create a new case, but once the case is created when I go into the Open cases to verify the one that I created I see that the "work notes" and "notification to customer" field are joined together by a toggle button. Can this be removed so that I am able to just see Work Notes as one field and Notification to Customer as another field?