This is my first time posting a question and I was wondering if there is someone out there that has encountered my issue.
-I am creating a New Case in HR Case Management and for some reason I can't see the work notes field. The field is there because I can see in the Form Layout and in Form Designer. There are no UI Policies hiding it or anything manipulating that field. Has anyone seen this? I am on the Helsinki version. Thanks in advance.
Understood, but HR doesn't respect itil/itil_admin roles. The tables and fields have different security. Since work_notes is inherited from task, you'll need to make sure you have the right roles to use it (likely one of the HR roles) to read/write to that field.
