Work notes mandatory when assignment group changes

[keerthilatha]

Hi Team,

When a request is re-assigned to a different assignment group I need work_notes to be mandatory.

If I am re-assigning to a different user within the same group work_notes should not to be mandatory.

For that I have written client script onsubmit as follows, but it is not working as expected, please suggest is the syntax is correct or not.

Also please guide how to add logic "When I am re-assigning to a different user within the same group work_notes should not to be mandatory".

function onSubmit() {

    //Type appropriate comment here, and begin script below

var x = g_form.getValue('assignment_group');

//.changed from Checking for Modified or Changed Fields in Script - ServiceNow Guru

  if($$('.changed').length > 0 && x == ''){

  g_form.setMandatory('work_notes', true);

  g_form.addErrorMessage(getMessage("Work notes are mandatory when the 'Assignment group' field changes"));

  } else {

  return false;

  }

}

[Aakash Shah4 · Accepted solution]

This is the script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

if(oldValue != newValue)

{

g_form.setMandatory('work_notes',true);

}

    //Type appropriate comment here, and begin script below

}

[keerthilatha]

But how to add logic "When I am re-assigning to a different user within the same group work_notes should not to be mandatory".

[Aakash Shah4]

That wont be necesasary since the script is only checking for the assignment group change.

If there is a field change of assigned to. The worknotes will not be mandatory.

[keerthilatha]

so shall i keep an another onchange script on assigned to also

[Aakash Shah4]

As i said. that will not   be necessary

Just add my script and it will work