Work notes mandatory when assignment group changes

[keerthilatha]

Hi Team,

When a request is re-assigned to a different assignment group I need work_notes to be mandatory.

If I am re-assigning to a different user within the same group work_notes should not to be mandatory.

For that I have written client script onsubmit as follows, but it is not working as expected, please suggest is the syntax is correct or not.

Also please guide how to add logic "When I am re-assigning to a different user within the same group work_notes should not to be mandatory".

function onSubmit() {

    //Type appropriate comment here, and begin script below

var x = g_form.getValue('assignment_group');

//.changed from Checking for Modified or Changed Fields in Script - ServiceNow Guru

  if($$('.changed').length > 0 && x == ''){

  g_form.setMandatory('work_notes', true);

  g_form.addErrorMessage(getMessage("Work notes are mandatory when the 'Assignment group' field changes"));

  } else {

  return false;

  }

}

[keerthilatha]

Yes thank you

[Arindam Ghosh]

Hi keerthilatha/Aakash,

I feel you need to modify the code little, We need to check that while assignment Group removed that time This should not trigger right.

Here is the updated code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

if(oldValue != newValue && newValue !='')

{

g_form.setMandatory('work_notes',true);

}

}

Thanks,

Arindam

[sndangibbard]

I would achieve this with an onChange client script on Assignment Group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
     if (isLoading) {
           return;
     }

g_form.setMandatory('work_notes', true);
if(newValue==oldValue )
g_form.setMandatory('work_notes', false);
}

[keerthilatha]

But how to add logic "When I am re-assigning to a different user within the same group work_notes should not to be mandatory".

[divya mishra]

Hi There,

You can rather use a UI Policy for the same. i.e. Assignment group changes Action = make work notes mandatory

Or if you are using Client script :

onchange of = Assignment group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {  

if (isLoading) {  

return;  

}    

if(newValue != oldValue )  

g_form.setMandatory('work_notes', true);  

}

We should worry about changing a different user from the same group as changing assignment group would meet the requirement of making work notes mandatory.

Kindly mark this as useful if it helps