Work notes timestamp issue

[Ibaa_Shoheb]

Hi,

We have user who says that he is unable to see the time stamp for worknotes. 

I tried impersonating users account, I can see it with his profile, but when he checks login into his account, he is unable to see the timing of worknotes. What can be the issue here? Only a single user is facing the issue.

Regards,

Shoheb Shaikh

[Ibaa_Shoheb]

Ok.

For the particular user, the value is {"timeAgo":false,"dateBoth":true}

Do I need to change it to {shortDate:false,timeAgo:false,dateBoth:true}

[Ibaa_Shoheb]

User is able to see the Worknotes Time stamp in UI 15. But the user cannot see it UI 16.

This is the only user who is facing this issue, for others its working fine.

Any help on how we can resolve this? 

[Chuck Tomasi · Accepted solution]

Have you checked the user's preferences? go to sys_user_preference.list, then find any preferences related to that user. Ass a test, you can export all the preferences to an XML file, then delete them so the user has a "clean slate". If the problem is gone, then you know it was one of those preferences and can start picking them apart. If you wish, re-import the XML file and look at the individually until you find the one that was causing the issue.

[Ibaa_Shoheb]

Thanks Chuck for the reply.

I will give this a try and let u know the update on it. 

Regards,

Shoheb Shaikh 

[Ibaa_Shoheb]

That worked 🙂