Developer

Task-based reference Field, how to show short_description instead of number

We have a custom form that has an Incident Reference field and understand that it shows the incident number instead of short description. We are also aware that the current dictionary of the Incident form has the number field as the default display ...

Question

Deactivating kb portal

We are moving to ESC from SP/KB and need to inactivate and redirect both portals to ESC. SP works fine, it is inactive and redirects to ESC with no issues. However the KB portal is not redirecting at all even though it is inactive and the alternate p...

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Resolved! delete any existing attachments for a data source via workflow run script

can some one help me with the script where it need to check if there is any attachment to the defined data source , if yes delete that attachment

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

Question

GlideAjax Returning Null From Script Include (Business Day Calculation)

Hi there,I'm working on a client script + script include to automatically calculate a future business date based on a starting date selected on a form.When a user selects a date in a field, an onChange client script sends that date to a Script Includ...

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Save as a draft record producer

Hi,is there any option for a record producer to save as a draft and continue later?

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Cart JS Inbound Action for External Users

I need to create an RITM for a specific catalog item whenever an inbound email is received in ServiceNow. I’ve used the Inbound Email action and the Cart JS API to submit the catalog item. This works for internal users, but for external users, it onl...

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related list section shold be mandatory when state is resolved

My req is whenever state changes to resolved related list section fields called notes should be mandatory.

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PDI Error

I have been trying to get into my PDI for about a week now, and it won't wake up. I keep getting the "We're having trouble opening our instance due to internal error. We should have it fixed in a few minutes". Unfortunately, it has not been fixed,...

Question

Questions about a Flow

Hello, I am creating a flow in which an end use submits an access request and if the manager field has no values, I am to cancel the request, secondly if the manager approves, then the financial controller for the requestor's site has to approve, if...

Question

Record query step failing in ATF

I am writing ATF test script to validate the lifecycle of service catalog. In this I am using Record query as one of the test step to validate the SCTASK record for a given REQ/RITM. However the test step is failing with the error message as in attac...

Question

How to Become a CMDB Administrator – Skills, Steps, and Career Pathe the

Dear Team,I hope you are doing well.As organizations continue to rely on efficient IT service management, the role of a CMDB (Configuration Management Database) Administrator has become increasingly important.Could you please share the recommended gu...

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Spoke Generator at K26 — I Built an Integration With Just Docs

Hey Community, Following up on my Knowledge 2026 session, I've published a full walkthrough of lab CCL6465 — Spoke Generator Hands-On: AI-Powered Integrations — on the Now Bytes YouTube channel. In this video we build a complete integration from ...

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With due respect- Why there is Monopoly in ServiceNow MeetUp Organizers Selection ?

Hey Family,I am writing this with atmost due respect to our community leaders and ServiceNow Meetup organisers. I come from India and I see almost for every SNUG Group present in India , there are same set of leaders who leads/organise ServiceNow Dev...

Question

Declarative Actions in ServiceNow: The COMPLETE Guide

Declarative Actions (DA’s for short) have been around for quite a while now. Although trusty UI Actions are still going strong, and apply across all interfaces – including Next Experience-based ones, Declarative Actions are much more flexible, power...

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