Hello Everyone, I had a use case to restrict the creation of duplicate records on a table based on 3 fields. 1. Account 2. Assignment Grp 3. Trouble Type If any records with these 3 field values existing on the table, system needs to alert the user...
If Possible please send me details to add on call overview to service operation workpspace.
I am experiencing an issue with a select box field named "customer" in ServiceNow. The field has the following choices and backend values:Very Low (1)Low (2)Moderate (3)High (4)Very High (5)This field is populated from the cmdb_ci_business_app table ...
We're currently using the OOTB feedback widget on our portal: However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add...
Why does the below code returns undefined? I tried this in Background- Scripts and Business Rule with same result. date(); function date() { var gd = new GlideDateTime("2018-04-18 00:31:57"); gs.print(gd.addDaysLocalTime(28)); }
Hi.Our consultants asks us to use private tasks (PTSK) for tasks that we are doing for our own department, not Universal requests (UR) as we have done now.I am not able to display my private tasks in the dashboard of UR, INC, SCTASK that I already ma...
Hi everyone,I'm working in Service Operations Workspace, and I have a use case related to the Affected CI related list on the Problem record.I would like to filter the list of CIs that appear when a user clicks the "Add" button in the related list (...
SN documentation states the following system propertiesglide.html.sanitize_all_fields - ' to enable the HTMLSanitizer script include, which sanitizes HTML input based on exclusion listed and inclusion listed attributes configured in a script. You can...
Hello EveryoneI need to disable multirow variable set buttons(add and remove all) edit button should be visible on RITM. I tried this by using client scrip in my pdf which applies on RITM but it is working for catalog item view not on RITM.Please sug...
Hi everyone,I've created a button to validate that I need to leave a comment on the work notes and redirect me to a questionnaire. The UI Action code is as follows. var templateId = '74b1332c872eae50b44aeb909bbb35db'; var assessmentUtils = new Assess...
Hello We are trying to setup a JAMF connection with ServiceNow using Service Graph Connector JAMF guided setup. We are using OAuth authentication which is working in Postman but in ServiceNow we are getting below error while clicking GET access Token...
I need to disable the submit button in catalog item on service portal and employee center as well. Is this possible to perform this through catalog client script?
Hi there, I have created system property with key value pair. In script I can return value by passing key but is it possible to return key by passing value? Thanks!
I have field-level ACLs defined on a table, and I noticed entries like tablename.* exist for read and write operations. Initially, I used GlideRecordSecure in my script to rely on built-in ACL enforcement. However, I observed that GlideRecordSecure...
Hi Team,Create Request action on universal request is not attaching to associated tickets in universal ticket.please help me here.Default view it is working.
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