My instance with recent maintenance keeps going offline
My instance with recent maintenance keeps going offline, no access, i'll loose it, support needed please. Getting back online is that a backend issue or something on my end?
Forum Posts
Employee Center Topic Page - Video Widget
Hi everyone, I'm looking to move this video carousel widget to below the record producer list on the topic page. However, once it's moved, the widget is stretched and only shows the top half of the video. We do have another video widget on the homepa...
How to know if record was created by using order guide or not?
Hello all. We have a record producer which creates a record in custom table.This record producer is added in an order guide as well.Usually this order guide is submitted from Salesforce by agents and employees use record producer from SNOW portal to ...
Choice field value getting cleared out on workspace after saving the form
Hello all,I am facing an issue on custom workspaces if I try to update incidents on them.So, as per our existing logic, whenever someone changes CI field on incident, it will set values for Category, Service, Service offering and subcategory will bec...
How to trigger approvals for 2 groups parallelly in flow designer
Hello all,I've a requirement where if request is approved by requestors manager, it should trigger 2 more approvals in parallel from 2 user groups. If both the groups (anyone from respective group) approves, then it should create task.If any group (a...
To Open record in background from workspace (SOW)
We’ve recently developed a Service Operations Workspace (SOW) and are working on a feature for the dashboard page which is landing page : - https://instance.service-now.com/now/sow/dashboardWe want to enable a functionality where clicking on any numb...
Resolved! Simple Text Widget for Employee Center
Hello developers, I am new to page designer and widget configuration. Page designer I have been able to figure out thus far, but I have a requirement for a simple text widget for my Employee Center Mega Menu topic pages. I have not found one yet that...
Meta keyword not functioning properly in ESC portal/employee center
In ESC portal, as ADMIN also one keyword "account management" shows All as 13, Requests as 11, Articles as 2, but as soon as I click on the Requests, requests becomes 46 and Articles to 139, so basically, using this keyword only 13 related catalog an...
Problem to create an application on my Yokohama pdi
Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: This scope is already taken by another application
Resolved! Dow to add 'active' field on a table
Hi guys, what's up?I'm working on the customer_account table and I'd like to know how I can:Create a field to indicate whether the record is active or not (for example, an "Active?" field);Configure so that deactivated records don't appear in lists a...
Where to find closeRelatedTasks(current);
Hello All,I am trying to find the body of the function closeRelatedTasks(current); in the below business ruleName: SNC - ITIL - Resolve Related Incidents (Global)Script:if (current.problem_state.changesTo(4)){ resolveRelatedIncidents(cu...
Prevent form from submitting until Modal is closed in onSubmit client script
(I am re-posting so that I can provide an improved answer to the original question.)In the service portal we would like to start using Modals instead of alerts. One issue I'm having is when I write a script like this: function onSubmit() { if (typ...
UI builder Data visualization Donut
Hi All,I have created donut data visualization in UI builder (Service operation workspace experience), when I click the donut I want to show the list records of that donut segment. Kindly assist.I checked the below link and configured in my instance,...
Article- Data Filteration
"Did you know about data filtration in ServiceNow?"Data filtration is used to control the access to tables and records based on the subject attributes or subject conditions while querying the data. It also works along with the ACL's (access control l...
article view for knowledge
WE have created a knowledge article template.When we fill out other new article form we can fill out the fields including the ownership groupWhen we select preview to view the article we don’t see the ownership group in kb_article_view or the kb_vie...
