Hi experts, Im trying to lookup all change task records linked to the change request and send approvals to each unique change_task.assignment_group.managers.I tried this flow but it only creates 1 approval record. Any recommendations would help. Than...
The OOB setup of Agent app only does ITSM. Has anyone configured the app to do ITOM? Like event management and SRM? Specifically to respond to alerts. It would be nice for support agents to receive the alerts the same way they receive incidents in th...
Hi experts, Can someone guide me how to create approval records at once for all change tasks in flow designer?Im doing a lookup > for each > Ask for approval, but this creates approval records sequentially. My requirement is to do a lookup on all cha...
I would like to knowWhat exactly are iFrames and how they function within ServiceNow?How can iFrames be configured in the platform?Where in ServiceNow can iFrames be implemented or displayed?In what ways are iFrames useful for users and administrator...
Why does ServiceNow always default to displaying a sys_id, as opposed to something humans can understand?When the data is displayed on an email for example the data becomes unreadable for users.Recent changes to flow designer post Yokohama seem to fu...
Hey everyone!I have an order guide which is used for onboarding users to our company. It currently has a vast selection of various software's that may or may not be selected to give licensing to the onboarding user. I have a list collector which runs...
I have created a flow, which is scheduled weekly. Then I look up records on the 'sysapproval' table with some condition. I am using 'for each' for getting all records and storing them. Later in the flow, I am using 'Send Notification.' OR 'Fire Event...
I have written script include and catalog client script to populate the user id on selection of user name. But not getting the correct value on user id field.Anyone have idea on this. Script include: var populateUserID = Class.create(); populateUserI...
Hi Everyone,With the Zurich release rolling out, I’ve put together a quick walkthrough video covering some of the Homepage and User Preferences changes.While Zurich may not bring a complete redesign, there are definitely a few updates worth noting — ...
Hi Community,Is there an option in ServiceNow to generate a report showing the age of all HR Cases directly from the list view? For example, I’d like to see something like:HR001 – 8 daysHR002 – 10 daysIdeally, I want to display the case age for each ...
When user selects an option, the script checks the value. Depending on the option, it updates the help text under the select box with the description.If they clear/reset, the description disappears.How can this be achieved.
Trying to upgrade our Ansible environment to 2.5 and now receiving a 401 error when trying to authorize the application in service now. Ansible articles say to check the connection attributes for the alias but ours does not have any to change from v2...
Hi all, I am trying to find an RITM based on its variables via server side script. I am not getting anything back. Please help. This code below returns nothing. Even though I am sure I have something to return. var gr = new GlideRecord('sc_i...
This might be me overthinking, but I wanted to ask just to be sure and because I'm curious. When I check the instance backup time on the ServiceNow Support Dashboard, I see a specific timestamp listed. How accurate is that timestamp when considering ...
I am currently plagued with canvas errors in workspace. It works fine as long as I hit the X button, but it's extremely annoying to have this pop up every time I switch to a new tab or open something in workspace. Has anyone dealt with this before??
