Hi All, There are two users A who has not modified their list layout on request table. B has modified their list layout on request table. Now if I want to update the default view of the list layout on request table. What i noticed was for user A , ...
Hi All, In oob workflow for policy exception life cycle, whenever the validto date is passed the state is automatically changing from approved to closed and substate to expired. Whenever the validto is passed we want the state to be in approved state...
I am trying to group certain elements based on a condition. Table: cmdb_ciField: Class Condition: If data in Class starts with 'Computer' then 'Hardware'If data in Class starts with 'Windows' then 'Software'else 'Other' Script & Error:Error during Ja...
Hello every, I am creating one client script to bolck the SIR form in CWS workspace, i have create one client script it's working fine but the record number is on next tab, i want to close the record and redirect to the home page , any one help on th...
I am creating a HR survey. It should only trigger when the state changes to closed complete and Assignment group is Tier1If the assignment group is something else then it should not trigger.How to use assignment group condition i already used it but ...
Hi everyone,I have a table that includes several fields, such as Number and Vehicle Model. I'm trying to use two variables in a catalog item, both referencing this table.The first variable is Number, which works fine. The second is for Vehicle Model ...
Help! My survey metric for a custom table that I had created is creating duplicates Assesment Instances when a survey is completed.
Hi,We have an event from a third-party system(Workato) that scans for users who need to update their passwords.The goal is to contact the user with the Virtual Agent and ask them to start the automation process.We would like to know what the best app...
Hi, I have created a Data source and transform map which I need to call/run in the flow designer on certain trigger condition. I created the script action but got to know that "GlideImportSetLoader" API does not work in custom scope. Now I am trying ...
Hello,I am so grateful for the new feature of reusable tests Unfortunately I am running into an issue while invoking a reusable test twice within a test.I created a very simple example that illustratest my issue:The reusable test constist of to steps...
Hi Everyone,I need your help, please. I have a knowledge base with a user criteria assigned to "can read", when creating an article the message "This article may be visible to unauthenticated users after it is published. Do you still want to proceed?...
Hi Team,I have a requirement where clicking on the single score type report should show the records on the same page.Below is the sample How can we achieve it , need to implement in a dashboard. Can someone help me on this. Thanks!
Exporting sys_email from subPROD as .eml makes testing and demo-ing much easier. I recommend the execellent work provided here:servicenow-export-email/README.md at master · nhylated/servicenow-export-email · GitHub
I have a requirement to populate the UTC time in a catalog item variable based on the user's timezone and the current time. If the current time changes UTC timing should be adjusted automatically. My script is running fine when we are entering the us...
Hi All, When we submit a request from portal , which record gets created first request record or ritm record or the difference is very minuscule , however a lot of BR depend on what gets created first. I am doing one analysis in my instance hence a...
