I have a scoped application published to the ServiceNow Store and a customer has reported some behavior I've been unable to reproduce in any of my environments (PDIs and vendor instances) or to successfully diagnose in theirs. As the title indicates,...
Hello developers,Quick question, when an agent closes a case and adds close notes, do the close notes automatically show in the Activity section on the portal for the end-user?Best regards, cnharris1
I have created related list action(new) for escalation table in incident task related listwhen i clicked on it source record shall populate with incident task reference ,i have created an related list uxf acton ,but not sure where to set the source r...
Hi, I’m facing an issue with a Catalog Task setup. I created a Catalog Client Script (onLoad) that defines when a specific variable should be displayed based on certain conditions.In addition, I created a Client Script (onChange) that should make thi...
I desire to incorporate the format/template of the 5 Whys RCA technique into the Root Cause Analysis Type Problem task form. As indicated in the provided link, although the 5 Whys template exists, it has not yet been integrated into ITSM.RC technique...
Hi Team - can anyone please help me on this requriment Request: Restrict access for amending due datesDetails: Only the PRB team should have permission to amend due dates for Operate teams in PTASKs of a problem records. All other users must be res...
Hello,I need to inactivate to fields on a form. The fields/variables are in a variable set. The variables is included in two other forms and if I inactive them they will not be visible on the other forms as well. I am trying to think this through. ...
Hi,I am trying to add/enable Column personalization to add or remove columns for service builder on manage offerings on a UI Builder .I am not able to add or enable column personalization next to new buttonHow can I achieve this?
Hello team,Recently i have created a script in List Control to just view the Add Button for a specific Catalog Item.The script is working as expected in DEV environment and Production environment But the same script is not working in the QA instance....
I looked at https://www.servicenow.com/community/servicenow-ai-platform-forum/adding-the-activity-formatter-to-a-custom-table-s-form-view/m-p/1139989 and created the new activities formatter AND added it to my form.I get an error "The Activities form...
Hi All, We have recently installed this plugin 'Vulnerability Response Integration with Microsoft Threat and Vulnerability Management' in our instance and we could see this integration brings in all severity vulnerabilities. There is no Configuration...
Hello Community,Trying to make collapsible sections for catalog item, with display title is working on the native UI.But on the portal is not not working. so created a variable set with container start with display title true & end along with one sin...
Hi All, Audit is enabled for cmdb table. Whenever any attribute is updated, it updates twice in the history and activities section. How it can be fixed.
Hi All,I have a requirement in a catalog item where:Variable A is a dropdown list of active users.Variable “please_select” allows selecting an action (e.g., Delete).When “please_select” = Delete and a user is selected in Variable A,then Variable B (a...
Hi I have created a custom field 'ITIL Required' on the incident table, This field is currently showing in the reports under configuration tab --> Choose columns, it should not be visible to the users while creating the reports. I have tried creati...
