Add/Remove users from group
My client doesn't have ITSM license, and have only HRSD and SPO, can they use the catalog item "Add/Remove users from group", which used the REQ, RITM and TASKs. Thanks.
Forum Posts
Resolved! What is the best alternative to GlideRecord in ACL ? Refer example below
This read ACL is on sc_req_item table for allowing read access to approvers.I want to replace using GlideRecord with a different approach as SN doesn't recommend using GlideRecord/GlideRecordSecure/GlideRecordAggregate in ACL var gr_obj = new GlideRe...
Issue with Hiding Variables in Variable Set on Service Portal: Blank Space Left on Form
Hello ServiceNow Community,I’m facing an issue with hiding variables on the Service Portal form and need some expert guidance to resolve it. Here's the scenario: I have created a variable set that is being used in multiple catalog items.Some variable...
LDAP Server with three OU definitions retrieving same data on all
I've got an LDAP server configured which I'm able to browse and load records from. The LDAP server has three different OU Definitions, with three different RDN's. All of them use "sAMAccountName" as Query field and they are pointing to the sys_user t...
Custom Service Portal Calendar Widget
Hello Everyone, I require assistance in developing and implementing a new custom Service Portal widget designed to provide a calendar interface.The primary function of this widget is to allow end-users to view available time slots and book a 'stice' ...
Resolved! Flow Designer – "Look Up Records" action - doesn’t allow “contains” or “starts with” operators
Hi everyone,I’m working on a flow where I’m using the Look Up Records action on the Email [sys_email] table. I want to filter records based on the Target table field so that it only returns emails where the target table name contains or starts with t...
How to get Servicenow projects to work ??
How to get Servicenow projects to work ??We are having a group of 10 people with different module experienceAll are having minimum 5 years of experience in ServicenowJust asking if anyone knows how to get projects on contract basis to work ??Please s...
If Flow Logic - Script condition
Hey all!I have a question of why or how to implement the Script on If Flow Logic step in Flow Designer?I have Funding Source that was a single selectbox and it worked with is not/does not containBut now that I have switched it to Line Collector (havi...
Use of Formatter for Chat Box in Custom Form and UI Builder – Best Practice and Version Impact
Hi all,I wanted to share an update regarding the implementation of a chat box feature in our custom form using a formatter in ServiceNow.As part of the client requirement, I initially used a formatter to embed the chat box within a custom form. This ...
SLA operates Based on the Location
Hi Experts I have the requirement veena is in Mumbai location, she has holiday on 02-10-2025, Rani is in Bangalore location she do not have the holiday on 02-10-2025, when incident ticket is assigned to Rani SLA should be run. when ticket is assigned...
Resolved! Error re-creating a scoped app
A scoped app I was developing was removed during a clone to our dev environment. When I attempt to re-create the app in ServiceNow Studio, I receive the following error: "This scope is already taken by another application" It appears that while the ...
Mobile Agent
Hi,I am currently working on Mobile agent story. The requirement is to prefill the stockroom field with the value the logged-in user selects on the first login. Currently, the stockroom field value disappears and the user has to select everytime. So,...
Hide fields ui policy not working on case creation page
Hello experts, I'm having an issue with HR case creation page: I need to hide some fields based on value from another field on the form.the UI policy is working partially: it turns fields to mandatory but not hide them when the condition is false (re...
Arrayutil / Script include/For loop not working as expected
Hi,I have a catalog where there are 2 fields :1. List type > Multiple users can be selected2. MRVS (having 3 variables : users,machine name,serial number) > This gets populated based on user selected in field 1.If i remove any row from MRVS, then the...
Resolved! Display Week Dates on x-axis instead of Week Number in Performance Analytics Dashboard
Required help on the below requirement @Ankur Bawiskar @Vasantharajan N @Ahmmed Ali As in Performance Analytics, is there a way to show the dates of weeks on an x-axis instead of the week number. As I had selected duration as 1 month but still it's n...
