Hi there, with the recent updates that we've done, we noticed a new tab added under the HR Agent Workspace when looking at a case (Right side, see the arrow): Any ideas as to how we could hide/remove it? Business don't need this feature. Thanks! Kev
Thank you for viewing. As shown in the attached image, the [Message] button is displayed on the user profile screen of the Service Portal, but we would like to hide it because we do not provide the Connect function. Also, if I click on the [Message] ...
In my decision table I want to use existing choices from another table in the global scope (specifically, sys_choice values associated with alm_asset). But only tables defined in my private scope are listed. Here, I have a Choice field on the Invento...
I need to create a new function within the existing child Script Include and invoke it in the 'else' block of my Business Rule. The goal is to enable extending the extension date in the Policy Exception form beyond one year from the 'Valid To' field....
We have recently changed the Assignment Group for one of the Categories on Request Item forms, and it does get updated on Class View list of the RITM.However, the changes are not reflected in Service Operations Workspace view. In fact, it does not pi...
Hello, I want to show the name of the users that are on-call today / this week on my dashboard.based on the Group the belong to. The view from "My On-Call Schedules" whould be great regardsJan
Are you using multiple DEV and PROD instances? If yes, what is your use case? PS - This question is for information purpose only. If you have come across such a situation, do share the details so that any other user looking for details on this topic ...
Hi,I have a requirement to add a hint to a true/false field type. There are other fields in the system with the hint (little question mark in circle) but they seem to be reference fields. I have checked the configure dictionary of the field and there...
Does anyone know of a way to show an on-call schedule in the new platform analytics dashboards?We'd like to show on-call schedule for a day in either direction for a specific group (i.e. who was on-call yesterday, who is on-call today, and who will b...
Requirement:Add time limit for expected delivery based on user's selection of drop-down[Delivery Type: Normal Delivery - 5 days, Express Delivery - 3 days, Express Delivery - 2 days and Express Delivery - 1 day].In form we have below 2 variables,1. D...
As a requestor, how to cancel my request? I have submitted a request from portal. I no longer need it be fulfilled. Why there is no option to cancel it? Isn't that a BASIC feature?
Hi team, I want to configure "Record information" in service operation workspace. can you please help me on this ?
Hello all,If you have used Scrum and SAFe, please let me know which one to use when? What are the criteria's to consider whether I need to use Scrum or SAFe in ServiceNow projects? Please share relevant examples for understanding.
I have a task that consist of : If an incident is opened more than 5 hours and no status change detected, a notification must be sent to the manager of the assigned to. add a worknote to notify that the incident has been notified to the manager Rai...
I have created formula indicator with Automated Indicator(Numerator as SLA Breakdown By Assignment) and Automated Indicator(Denominator as Incidents ). In Platform Analytics , i have created filter for Group , Date and Data Visualization for Formula...
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