work_notes values is coming empty while trying to create an Incident using Glide Record
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-11-2016 08:19 AM
var gr = new GlideRecord('incident');
gr.initialize();
gr.short_description='Ticket Account' ;
gr.caller_id=workflow.scratchpad.userFullName;
gr.location=workflow.scratchpad.userLocation;
gr.work_notes='This is a high-priority incident.' ;
gr.insert();
gs.addInfoMessage('Ticket Created');
Here is my script which I have written in a workflow to create a ticket . Everything is getting inserted except the work_notes
Please help out !
- Labels:
-
Scripting and Coding

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-11-2016 01:32 PM
You don't want that to put in the description?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-11-2016 11:54 PM
Hi Abinay ,
Short Description is not enough to show data / Description is a different field?