Workday And ServiceNow Integration: OAuth Access or Refresh tokens are not available

manish kale · ‎11-24-2023

Hello Developers,
We are trying to integrate Workday and ServiceNow to get the users/workers' data from from workday and then map it into the ServiceNow user table using the REST API. We are trying to build the connection using OAuth 2.0. Consequently, we have configured the following things as listed below:
1. Credentials: Type - OAuth 2.0
2. Application Registration:

Authorization URL- https://wd5.myworkday.com/{Tenant Name}/authorize
Redirect URL - https://{Tenant Name}.service-now.com/oauth_redirect.do
Token URL - https://wd5-services1.myworkday.com/ccx/oauth2/{Tenant Name}/token
Default Grant Type: Authoriztion Code
Send Credentials: In Request Body(Form URL Encoded)

3. OAuth Entity Profile: Grant Type - Authoriztion Code

So we have configured above things and when we view the credentials record we are getting the below error:

And if we click on the realted link "Get OAuth Token" we are redirected to a new page where we get the below error:

If anyone can let us know why we are getting these two errors please let us know. Your help will be much appreciated.

Best Regards,
Manish.

Kit Cheong · ‎11-28-2023

When you click "Get OAuth Token" a popup should appear with Workday login screen.
Log in to Workday using the "API client" credentials created in workday for ServiceNow.
You're then taken to a screen with an Allow and Deny button. Click Allow.

Ensure the API client configuration in workday has the redirect URL: https://[your insance].service-now.com/oauth_redirect.do

If you're not getting the Workday login screen when clicking "Get OAuth Token", open the Application Registry [oauth_entity] record in ServiceNow, add this param' to the Authorisation URL: ?redirect=n
E.g. https://x.myworkday.com/[your tennant]/authorize?redirect=n

If none of this works try logging into workday on a new tab using the "API client" credentials, then click "Get OAuth Token" in the ServiceNow tab.

View solution in original post

ASHU_1 · ‎01-15-2024

@manish kale - Could you please explain what are the different ways to register Client API in Workday and what do you mean by using the General way - Can you please explain/detail it out. Thanks!

Timothy Bevilac · ‎10-31-2024

There are two methods in Workday, I believe both are required for full functionality of the Spoke
1. "Register API Client for Integration" - use this for SOAP functions

2. "Register API Client" - use this for configuring REST functions (and OAuth)

Timothy Bevilac · ‎10-31-2024

How did you set up the refresh of the access token?

Akshay k2 · ‎09-22-2024

@manish kale,

Do you have any document prepared for servicenow and workday Integration.