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Workflow assigned group variable

Averyy
Tera Contributor

Hello,

 

I have not worked a workflow as of now, however I am being asked to change a current error happening within my company change request workflow process.

 

As of now when a change request is submitted, the CHG is moved into approval mode in which the assigned group is the approval group. Once the CHG is approved it is moved to scheduled -> implement and so forth....

 

When it gets to scheduled -> implementation phase the assignment group goes back to the original approval team which messes up the ctask assignment group...

 

I want to change the assignment group to whatever group is decided as where the CHG will go to without is going back to the approval team...

 

Screenshots below is a screen shot of the workflow as well as the workflow task (workflow task is the schedule, implementation, post- implementation) task are...

 

 

 

1 REPLY 1

Brad Bowman
Kilo Patron
Kilo Patron

The assignment group on the change request record could be altered by this workflow, or a Business Rule on the change_request table.  Check set values or scripts in each activity in the workflows for the appearance of

 current.assignment_group=...

In a Business Rule you would be looking for Set Actions or more likely a script that sets the assignment group to the approval group when the state changes to implement.