Workflow changes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-07-2023 11:28 PM
Hi, I have a big problem because I was commissioned to change the workflow for one of the directories and I'm totally inexperienced in this and I don't know how to go about it. I have a workflow that I can take as a model but I don't know what to do next 😞 I need to create a workflow that works like this:
- Approval workflow
- 'Requested For' Line Manager
- Technical Owner/Deputy of the LRA core service
- Owner/Deputy are both notified but only one approval is needed
- (Existing STO approval workflow can be used as a starting point)
- Fulfilment tasks
- On approval, create a task called 'Assign User to AD Group'
- Assign automatically to L1 TechBar group
- On completion of the above task, create a task called 'Assign User to LRA'
- Assign automatically to L3 Applications group
- This new catalogue item shall also be available in the New Starter form options
Now I have something like this:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2023 12:56 AM
Hello @New user1212 ,
Can help you out but the requirement is quite a lot it needs to be handled step by step. You also have a workflow to copy so you can just make the required changes in it and achieve the results.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2023 01:12 AM
if it copies an existing workflow, how can I add options with creating catalog tasks? I mean this issue:
Fulfillment tasks
On approval, create a task called 'Assign User to AD Group'
Assign automatically to L1 TechBar group
On completion of the above task, create a task called 'Assign User to LRA'
Assign automatically to L3 Applications group
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2023 01:40 AM
Hello @New user1212 ,
These are the changes we need to make if we have to make in the copied flow to make sure you are aligned with the requirement you got.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.