Workflow is getting stuck at Begin activity

Sharma_12
Kilo Explorer

Workflow is getting stuck at Begin activity. Also, checked in the Active context, there is an error in the logs and every time I had to click on "Nudge" UI action to trigger the workflow

find_real_file.png

7 REPLIES 7

Pratiksha Kalam
Kilo Sage

Hi,

Check the conditions on the workflow to see when it expects to trigger.

I have seen situations where someone will restart a workflow from script and it will be stuck on the start activity until a record update is made on the corresponding record (e.g. change request.) 

 

If my reply is worthy then mark it as helpful.

 

Regards,

Pratiksha

siva_
Giga Guru

What is the error you are getting in the logs, that should help some one to help you resolve

 

Thanks,

Siva

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Sharma,

Does your workflow have proper trigger conditions?

check the error logs what it says; it will help you debug more

there could be situations where someone will restart a workflow from script and it will be stuck on the start activity until a record update is made on the corresponding record. check that

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

DirkRedeker
Mega Sage

Hi

Can you please show us the list of Transitions, the workflow already did (on the active context)?

Thanks a lot

BR

Dirk