Workflow Notification to requested for manager

rachelconstanti
Mega Sage

All, 

I have a requirement to send a notification via a workflow (not flow designer) to the requested for manager.

How do I accomplish that?

Thank you,

Rachel

1 ACCEPTED SOLUTION

Valmik Patil1
Kilo Sage

Hello @rachelconstanti ,

 

configure a workflow's Notification Activity with a new notification,For example, you would choose the Requested for manager field from the RITM table to send the email to the manager of the user who requested the item. 

 

  1. Name: Give your activity a descriptive name (e.g., "Notify Requested For's Manager").
  2. Recipient: Click the magnifying glass icon or search field to select the recipient. 
     
    1. From the list, select the field for the Requested for user. 
       
    2. To specify the user's manager, use dot-walking to access the manager field from the related user record. For example, you might select Requested for manager. 
       
  3. Subject: Enter a subject for the email. You can use dynamic content here, such as ${number} for the request number. 
     
  4. Message HTML: Draft the body of your email. You can use dynamic content to include relevant details from the request. 

Thanks,

Valmik Patil

View solution in original post

5 REPLIES 5

Valmik Patil1
Kilo Sage

Hello @rachelconstanti ,

 

configure a workflow's Notification Activity with a new notification,For example, you would choose the Requested for manager field from the RITM table to send the email to the manager of the user who requested the item. 

 

  1. Name: Give your activity a descriptive name (e.g., "Notify Requested For's Manager").
  2. Recipient: Click the magnifying glass icon or search field to select the recipient. 
     
    1. From the list, select the field for the Requested for user. 
       
    2. To specify the user's manager, use dot-walking to access the manager field from the related user record. For example, you might select Requested for manager. 
       
  3. Subject: Enter a subject for the email. You can use dynamic content here, such as ${number} for the request number. 
     
  4. Message HTML: Draft the body of your email. You can use dynamic content to include relevant details from the request. 

Thanks,

Valmik Patil

Thank you,

Think I needed more coffee before I posted this!

Pradeep Thipani
Mega Sage

Hi @rachelconstanti ,

 

I recommend to trigger an event in workflow, then use the event in notification. Follow the below links to create events in workflow and trigger notification.

 

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/workflow-activities/re...

https://www.servicenow.com/community/servicenow-ai-platform-blog/trigger-notification-by-throwing-an...

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Ankur Bawiskar
Tera Patron
Tera Patron

@rachelconstanti 

It's an easy requirement.

You can use Workflow Notification Activity and select the Requested For->Manager

Give your subject, email body etc

what did you start and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader