Workflow on Catalog Item is stuck on Waiting for Approval

[tahnalos]

Hello

I have a piece of workflow running off sc_req_item which isn't supposed to be running approvals, instead, this one is creating a whole bunch of tasks.

Right now, the workflow has 5 stages: Waiting for Approval, Fulfillment, Delivery, Request Complete and Cancelled.   I have an auto approve action that is supposed to push past the Waiting for Approval Stage.

The problem is that the workflow at the beginning gets stuck on Waiting for Approval.   Nor can I see the "Show Workflow" link on Requested Item.   No approval record is being created.

Am I missing something?

[randrews]

generally a workflow not attached means the item was created in anouther environment and imported as part of a clone.. clones don't move workflow instances normally,   create a new record and see how it behaves.. .

if that isn't true in this case check the workflow on the item to ensure it is a valid workflow in the environment create a new one and see how it behaves.

[Kalaiarasan Pus · Accepted solution]

I have a guess here .. Can you check the approvals in the request rather than requested item ? There is a business rule out of the box that pushes the RITM to this state...

The workflow will get attached only after this approval is done .. Hence, no show workflow link either ...

[tahnalos]

*FACEPALM*

Doh!!!   That was it!!!

Thanks.   I forgot about the approvals on the request side that I set up.

*enddumbguymoment*

[Kalaiarasan Pus]

Happens sometimes

[jfjones]

Which Business Rule specifically are you referring to? I have similar workflows that just recently "as of last Friday" started getting "stuck". Thanks, John.