Resolved! unable to display catalog item in ms teams
unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."
Forum Posts
ServiceNow CAD Certification XANADU version
I'm looking to appear for CAD certification. I enrolled Application Development Fundamentals On Demand course in my Learning site but I'm looking for some Practice/Mock questions for Xanadu version. Can anyone help me with such questions or help me w...
how to fetch published knowledge articles on attestation ui.
Ideally, an attestation respondent will see all published implementation procedures(procedure is a policy of type - procedure) related to the control they are attesting through clickable links in the attestation UI. The links should take a user to t...
How to edit condition in 'Total CI' in CMDB Workspace
Hi All, How to Edit condition in Total CI in CMDB Dashboard, currently it showing all ICs including retired, We need only Operational CIs. Please assist where to modify the condition. Regards,Saranya
Resolved! 2 client scripts loading differently in different instances
Hi All, We have 2 onChange client scripts running on same field. In Dev, cs 1 is loading first and cs2 is loading second which is setting expected behaviour. In QA, cs 2 is running first and cs1 is running second which is creating discrepancy. in Bot...
Sources for Now Assist in Virtual Agent Not Working
We turned on Now Assist in the Virtual Agent for our client. The Source feature, where Now Assist shows where it got its answer from, is not working at all. It will just give a plain text number, almost as if it is trying to provide a source. Thos...
How to Configure Playbook on Project Workspace
Hi All, Can we create playbook experience outside of the Agent Workspace ?. Requirement : I want to create Playbook Experience on project table as Record Generator but don't want to configure it on Agent Workspace. I would like to show it on Project...
Resolved! How to migrate Core UI Dashboards to Workspace Pages?
I have a custom-scoped application that I created several years ago, which is still used by my clients. I had made a dashboard for this application with a lot of reports using the Core UI. I started developing a workspace for my clients for this cust...
Resolved! Iframe with external website
Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...
Resolved! Select a user role for Access Control on this UI Page
it asking for the user role while saving the ui page ??
Record Producer created before cloning is not visible on portal after clone
I had created a record producer before cloning but now after clone when we restored our update sets to the instance, it is available in the backend, able to see the form by clicking on try it. But it is not visible on 'sp' portal.Checked category, ca...
How to Copy Pages or Page Variants from One Workspace to a Custom Workspace?
I want to create a custom workspace. Instead of creating page variants from scratch, I would like to copy pages (or page variants) from an existing workspace and use them in my custom workspace.I tried using the Clone option, but it only clones the ...
Change Request API
Hey guys , i am trying to retrieve the impacted services info for the change request. I tried to pull data from task_ci and task_cmdb_ci_service but the results don't seem to be matching with what I see in the ui . Any suggestions pls?
Resolved! Input component validation setup
Hi everyone, I’m working on a simple validation use case in ServiceNow UI Builder and need some guidance. Use case: I have an Input component and a Button component on the page. When the button is clicked, a client script runs. The script checks t...
Resolved! URL from Arguments Throwing Security Error but User has Write Access to Referenced Table
I created the following link for a URL from Arguments in filter navigator:/now/nav/ui/classic/params/target/u_reaa_list.do%3Fsysparm_query%3DGROUPBYu_sqt_id%26sysparm_first_row%3D1%26sysparm_view%3D It works for admins. The user has write permission ...
