Hello everyone,I’m working with ServiceNow RPA and Flow Designer and I’m facing a limitation that I haven’t been able to resolve so far.ScenarioI have an RPA Bot Process created in RPA Studio.The Bot Process has input parameters defined in the Start ...
In a related list, I would like to omit the New button if the status of the parent record (above the related list) is in a particular state. Essentially, If the record is in a "Closed" state, I would like to disallow users from opening new, associate...
I'm dealing with an LDAP integration on my instance, but it's not working properly. The fields that should be updating haven't been updated in a long time, and nothing has changed in that interval.The MID Server is working, the codes are the ServiceN...
Hi ServiceNow Experts, We have scheduled jobs where the class is Scheduled Data Collection that did not collect any data from 10/31/2025 to 1/6/2026 because the user account registered as "Run As" was deactivated. As a result, we have missing data fo...
Hi All, Description - On portal level users should not see the Total Purchase Price value.Also, In the MRV section, the following fields should be hidden. The below are the Field names:Total Purchase Price of ProductUnit Purchase Price of Product (E...
Hi Community,I’m facing an issue where a catalog variable (Reference → sys_user) is supposed to show inactive users only, but even with an reference qualifier.There is an ACL on sys_user.locked_out set to snc_internal, and the locked_out field become...
Hi All,Please help me with this issue,Whenever I am trying to save my script include which is client callable, it is asking for user access role to give. I am not aware of this thing. What role I should give, how I can decide.
My company is hoping to implement a bi-directional integration between FSM Agent calendars (found in Dispatcher Workspace) and the agents' Outlook calendar. From what I have read, the Workforce Optimization integration with Microsoft Outlook (sn_wfo_...
Is it possible to configure a two-level approval process within the Risk Assessment workflow in ServiceNow Advanced Risk (IRM)? How can we design the approval process so that Level 1 (e.g., Risk Manager or Risk Owner) reviews and approves the assessm...
Hi Team, I want to use the event name in the business rule condition (created on sys_email table ). I'm not sure how to determine or rather dot walk the event name. Can some one please guide
Jira Trigger Not Firing in Custom Flow, but OOB Jira Example Subflow WorksHi All,I’m facing an issue with Jira triggers in Flow Designer and would like some clarification.I created a new flow with the trigger Jira → Issue Created / Issue Updated (no ...
I'm currently trying to understand the practical differences between building a traditional MVP app and using a no-code platform when validating a new product idea. Both approaches seem popular for early-stage development, but they appear to serve di...
Hi ,I have followed the provided documentation and completed all the required steps for integrating Zendesk with ServiceNow. However, I am facing an issue specifically with the Zendesk webhook configuration, particularly around the endpoint setup. Co...
Hello,I want to send out a report to the manager of the users who leave the company. i.e become inactive in servicenow. The report should contain all the pending tasks assigned to the users to be sent to the manager.Any help would be appreciated. Tha...
Hello Team, I have opened the Instance of RPA Initial Setup , but not able to access any RPA related things in the instance.Also, I tried login to the Unattended ROBOT but giving the error message as - "Validation Error Field 'SnRPAFDN is type ''Quer...
