Hi all, I've created a database view and im seeing some strange behaviour maybe someone here knows whats going on. The database view is actually working fine but its not showing data in two fields that do have data on the acutal record. The view cons...
OOTB notification works for 30 days. We tried to create a new email script to show content for articles eaxpiring in next 60 days. However the OOTB script include that triggers event considers authers/kb owners/kb manager etc, of articles expiring in...
Hi all, If you accidently deleted Customer Updates that were captured in your update set, is there anyway to recovering them? Or locate them to know exactly what was deleted? Thanks, Jonathan
Hello, My name is Gabriel and on my organization I work for the Service Desk. We already have the 3 strike rule automation enabled for incidents and we want to know if there is a way to enable or if there's a feature that can send a push notification...
I am working on a ServiceNow catalog item where I need to display a dropdown field with multi-column values (e.g., Name, Role, Location) I don't want to use a reference field.I don’t have the values stored in any table, nor do I want to create a new ...
Hello -- this is meant to be a solution for anyone who runs into the same issue I just figured out. Hope this helps someone down the line! Scenario: I have a record producer that creates a HR Case. The record producer has a Yes/No variable to indicat...
We have observed an inconsistent behavior with Variable editor on Native view in Zurich instance. When some user are submitting the record producers few records are getting effected (not reproduceable everytime) in following ways:1. On the variable e...
HI All, What is the difference between Incident state vs state on the incident form? Which field we should use on incident form and for defining incident SLA?
Hi everyone,Is it possible to create survey notification for both sc_task and Incident in one survey. When I am trying to create for both, in trigger conditions I am giving table as task but its is not working for both, and how to send notification i...
Hello Community, I am looking for you help to avoid the duplicates in the cmn_locations table. As all of you know Name, Street, City, State, Zip and Country are the key fields in the Location table but we are seeing some duplicates there. Suppose on...
Hello, I am looking for any migration tool which will help me in migrating any BOT developed in other RPA tool into ServiceNow RPA.Let me know if any one can help me here.
Zurich Patch 1 Hotfix 1 Can this popup be modified? We are looking to remove some tables from the list and change the order in which the tables are listed.Is it possible to do that? If so, where would those changes be made? Thank you!
Hello, I have a requirement to add an Edit button in Affected CIs related list on a change task on CSM workspace and to have the same functionality like the backend Edit button. Currently we have a custom Edit button on change task that applies a fil...
Hi, I wonder if anyone could share sn_search.ScriptableSearchAPI description (methods, parameters). It is used in Chats Quick Action "Search KB" in Agent Workspace. Nothing found in Community / Developer Portal / hi KB.Thanks in advance.
Is there a way on the 'Ask for Approval' action in Flow Designer, if 'Anyone Rejects' it ends the workflow. I only see the 'Anyone Approves' action. I have requirement where if anyone approves or rejects to either move on the next step or end the wor...
