Looking for best practices on how others are managing ServiceNow access + assignment group requests at scale.We have ~40k users and ~1100 ITIL users across ITSM, CSM, SPM and HRSD. Currently we use:One catalog item to request roles/licensesAnother ca...
Hi All, I have configured UI policies to make fields visible, read-only and mandatory. But it's not working as expected. Requirements:If Use main address as mailing address is set to false, then show address related fields (address search, can't find...
Hello, I was trying to do transform map of work type records from old instance(A) to the new instance (B). We need sysIDs to be copied to the new instance. Below is the onBefore transform script. However, this isn't working. Anything wrong with my c...
I'm trying to add existing UI action to the right side preview window of project task table on project workspace planning page (near update button), I was trying to use visibility settings but it did not bring any results, have anyone dealt with simi...
Hi everyone,I built a Chrome extension called Excel to ServiceNow for ServiceNow admins and developers who manage table definitions in Excel.The idea is simple: if your team prepares table and column definitions in an Excel design document first, thi...
I have created a survey and all worked finein the next sprint I needed to update the survey with an additional category I have added a category and 2 string questions, all nice captured in update set and moved to test instanceon dev instance ( where...
Can you please let me know and share the code sample on how will I access snowflake res API from Service now Outbound message
Hi Team when ever we are reopening the incident can any one please help me on this requriement Enable Mandatory capture of reason in Work Notes when an incident is reopened. request is to ensure that whenever an incident is moved from Resolved to ...
Hi, I was trying to create a SLA monthly score card using performance analytics, but i am unable to achieve it due to below issues: 1.I want the data fetched from March 2026 but its showing as Jul 20262. The scores are showing same for all the months...
HiI have installed Predictive intelligence for incident then I got Assidnment group, CI, category as oob-- classificstion solution definition. So I have activated and trained and we have oob br to populate fields for assignment group, CI ,CATEGORY wi...
Hello Developers, I am trying to whitlelist the domain by using the email address filters for outbound mail. So that only allowed domain should recieve the mail. Step 1: Email Address filter > create New > Type is "allow list" Step 2: System addres...
We currently send multiple email notifications to customers for a single ticket—such as when a case is created, when new comments are added, and for other updates.Is it possible to have all these notifications grouped into a single email thread in th...
Hi Team, I have created a report on database view and it is not visbile to user even if I shared with them individually. i'm getting "Access to this content denied based on report_view ACLs." error. What could be the possible resolution for this?
Hi Experts,I have a requirement to send emails from ServiceNow to external vendors. These vendors are not present in the ServiceNow sys_user table, and their email addresses belong to external domains.I would like to understand the best approach to h...
Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...