Workflow or flow designer

[J_47]

Which is better Workflow or flow designer?

[J_47]

And what should be used and when?

[AnjalPDijo]

Hi @J_47 ,

Use Flow Designer when:

• You’re building new automation or workflows in ServiceNow.
• You need low-code/no-code capabilities with modern features like:
  • Subflows, branching, error handling, integrations.
  • Human-in-the-loop approvals and dynamic notifications.
• You want future-proof solutions, as Flow Designer is actively enhanced and recommended for all new implementations.

Use Workflow Studio when:

• You need to maintain or update legacy workflows built in the Graphical Workflow Editor.
• The instance still relies on older server-side workflow logic.
• You’re working on features not yet migrated to Flow Designer (rare cases).

For new projects, always use Flow Designer. Workflow Studio is mainly for supporting existing legacy workflows.
Refer this link: KB0789014 – Flow Designer vs Workflow

Hope this helps!

Best Regards, 
Anjal

[Sandeep Rajput]

@J_47 Workflow is more of a traditional way to design a process flow, a decent amount of platform experience is needed to design a workflow. Flow designer on the other side is designed for low code/no code developer, who can easily design the complex process flows.

Process flows can still be designed using Workflow editor, however due to ease of designing and greater amount of flexibility flow designer is now recommended to design process flows now a days.