Workflow "if" core activity with multiple conditions not working

[Greg R_]

I am developing a workflow that uses an "If" statement block with multiple conditions; each condition represents a checkbox variable, and the "checked" condition should return true, thus firing off its respective workflow. Unfortunately, I am having trouble getting this to work properly.

Currently, I have a "run script" pushing the values of each checkbox variable to the workflow.scratchpad in a string. Next, the workflow fires off from the "run script" to the "If" block, where each conditions looks to see if a value exists for its corresponding variable (ex.: String(workflow.scratchpad.trigger).indexOf("workersComp)!=-1). 

Unfortunately, the workflow will always simultaneously fire off the workflows for "promotion", "workers comp", "demotion", "paychange" and "termination", no matter which checkbox I select. What am I doing wrong? Any feedback is greatly appreciated. Thank you.

[Janel]

I think I found my own answer.  Looks like the answer is you cannot have more than 'yes' and 'no' and only 'yes' or 'no'.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workflow-activities/reference/r_If.html

So I did a run script that sets workflow.scratchpad.myThing to one of my values, like what I was doing in the original IF activity.  Then I pointed that to a Branch activity (I believe this requires a Join activity sometime later). 

In the Branch activity I just added the conditions there like I was trying with the IF activity (workflow.scratchpad.myThing == 'missing_approvers').

[Allen Andreas]

Hi,

Yes, that's correct. For IF activity, you can not have more outputs than just yes and no. You'd want to use a run script activity to allow for multiple outputs 🙂

Please mark reply as Helpful, if applicable. Thanks!