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3 weeks ago
Hello Everyone,
I'm facing a decision regarding migrating our workflow to either Flow Designer or Playbooks. I'm uncertain about the best course of action. We have a key workflow that is crucial for our catalog items, as it retrieves data from a custom table to manage approvals and tasks, and it's utilized for 90% of our catalog items.
Should we focus on converting this workflow into flows, or should we opt for playbooks, either creating one for each catalog item or a single, common playbook (if feasible)?
I'd love to hear about your experiences or approaches in similar situations.
Solved! Go to Solution.
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3 weeks ago
Hi @Khanna Ji
In your case, since the workflow drives 90% of catalogn items (approvals, tasks, custom tables), this is an ideal candidate for Flow designer.
Use Playbooks only if you need agent- facing guided experience in workspace.
Regards
Shaqeel
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Regards
Shaqeel
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3 weeks ago
I have given you my use case with clear details. I do not want documented points from docs to make the decision. I am looking for expert advice who had already experienced it and took a right decision.
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3 weeks ago
Hi @Khanna Ji
Being a BPC, I will go with Flow Designer in this case. We are migrating 200+ catalog items from Workflow to Flow for my client. It’s hectic but a good time to invest effort.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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