Workflow Rest Web Service Error: Status Code 0 - Socket Timeout

Dazler · ‎08-13-2020

Hi,

I built a Rest Web Service API connection to our Azure Devops, so that we can add user to whatever project and role selected. Everything was working using Azures UAT, but now in the Azure Prod I get intermittent error of Socket Timeout with a Status Code of 0.

I set the Timeout in my workflow Rest Web Service activity to 60 seconds, but when I review the errors that return the start and end is a little over 10 seconds.

This is very important that I get this fixed.

This is a screenshot of what workflow view after it has run.

This doesn't have all the time, it is intermittently. Has anyone encountered this? Any ideas as to what is going on? Or if this is an issue in ServiceNow or even the browser?

Any help would be appreciated.

Dazler · ‎08-19-2020

That didn't work. We found out that the issue was on the azure side. Thank you for your help.

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Mike Patel · ‎08-13-2020

Can you share screenshot where did you set 60 sec?

Dazler · ‎08-13-2020

I set it here on the Rest Web Service activity I created.

Mike Patel · ‎08-13-2020

Did you updated activity on workflow after making change.

Dazler · ‎08-13-2020

Yes, I did save and publish it. Do you think I should run it from the Mid Server? Could the issue be that I am running it through the instance?

If I created 10 tickets, maybe 2 or 3 will have this error.