Workflow rollback cancelling workflow

Sam Ogden · ‎11-07-2018

Hi All,

We are in the process of implementing the standard change functionality into our Servicenow instance.

I have created a workflow for the template process:

We have a rollback function in place so if the approvals reject it should rollback to the new state. The rollback seems to work until it hits the 'Wait for condition: Wait for In Progress State'. When it hits this section the workflow is cancelling and I cannot understand why. I've checked the properties and the 'Max activity count' is set to '200' so the workflow is getting nowhere near this amount.

Any suggestions?

Thanks

Sam

Michael Fry1 · ‎11-07-2018

Ah, that makes it clear. In the case of Std change, if Rejected, I'd rollback to new as well, versus Rejecting and cancelling.

View solution in original post

Kalaiarasan Pus · ‎11-07-2018

This is by far the simplest explanation for different types of change in ITIL. I think it would make sense for you to share this to people who are giving you the requirement

http://itsmtransition.com/2014/03/name-difference-standard-normal-changes-itil/

I understand the platform is flexible and you can basically do anything you want but if you introduce approval to standard change then what's a normal change?