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Workflows are keep loading and never open.

basantsoni
Mega Guru

Hello Friends,

Need your help, we have move workflows in update set from dev to test environments. Once I tried to open those workflows in Test Instance, it’s keep loading and never open in Workflow Editor. And same workflows are working and opening fine in dev. Instances. I checked in logs and nothing is showing apart from below logs.

Child processor failed: java.lang.RuntimeException: java.lang.NullPointerException: com.glideapp.workflow.ui.WorkflowDiagramProcessor.process(WorkflowDiagramProcessor.java:141)

com.glide.processors.xmlhttp.internal.XMLHttpRequestExecutor.process(XMLHttpRequestExecutor.java:110)

com.glide.processors.xmlhttp.internal.XMLHttpRequestExecutor.process(XMLHttpRequestExecutor.java:76)

com.glide.processors.xmlhttp.AJAXXMLHttpAggregator.process(AJAXXMLHttpAggregator.java:70)

com.glide.processors.XMLHttpProcessor.processJavaAJAX(XMLHttpProcessor.java:151)

com.glide.processors.XMLHttpProcessor.process(XMLHttpProcessor.java:104)

com.glide.processors.AProcessor.runProcessor(AProcessor.java:483)

com.glide.processors.AProcessor.processTransaction(AProcessor.java:205)

com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:178)

com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:167)

com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:31)

com.glide.sys.Transaction.run(Transaction.java:2038)

java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

java.lang.Thread.run(Thread.java:748)

 

Please find screen shots as well. Appreciate your help on this.

find_real_file.png

 find_real_file.png

Regards,

Basant Soni

 

 

6 REPLIES 6

This fixed the issue, however, I have to do this everytime I create a new workflow 😞

Reyes
ServiceNow Employee

Here is a script that can determine the sys_id of the missing activity definition, more than likey one created in custom activity designer:

KB0681071 - Workflow not opening in editor stuck on Loading Dialog Box Spinning Icon