Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Workflows are keep loading and never open.

basantsoni
Kilo Guru

Hello Friends,

Need your help, we have move workflows in update set from dev to test environments. Once I tried to open those workflows in Test Instance, it’s keep loading and never open in Workflow Editor. And same workflows are working and opening fine in dev. Instances. I checked in logs and nothing is showing apart from below logs.

Child processor failed: java.lang.RuntimeException: java.lang.NullPointerException: com.glideapp.workflow.ui.WorkflowDiagramProcessor.process(WorkflowDiagramProcessor.java:141)

com.glide.processors.xmlhttp.internal.XMLHttpRequestExecutor.process(XMLHttpRequestExecutor.java:110)

com.glide.processors.xmlhttp.internal.XMLHttpRequestExecutor.process(XMLHttpRequestExecutor.java:76)

com.glide.processors.xmlhttp.AJAXXMLHttpAggregator.process(AJAXXMLHttpAggregator.java:70)

com.glide.processors.XMLHttpProcessor.processJavaAJAX(XMLHttpProcessor.java:151)

com.glide.processors.XMLHttpProcessor.process(XMLHttpProcessor.java:104)

com.glide.processors.AProcessor.runProcessor(AProcessor.java:483)

com.glide.processors.AProcessor.processTransaction(AProcessor.java:205)

com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:178)

com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:167)

com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:31)

com.glide.sys.Transaction.run(Transaction.java:2038)

java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

java.lang.Thread.run(Thread.java:748)

 

Please find screen shots as well. Appreciate your help on this.

find_real_file.png

 find_real_file.png

Regards,

Basant Soni

 

 

6 REPLIES 6

This fixed the issue, however, I have to do this everytime I create a new workflow 😞

Reyes
ServiceNow Employee
ServiceNow Employee

Here is a script that can determine the sys_id of the missing activity definition, more than likey one created in custom activity designer:

KB0681071 - Workflow not opening in editor stuck on Loading Dialog Box Spinning Icon