Working in a domain separated environment, how do I transfer a ticket from one domain to the other?

[BaldwinDon]

I am working in the Telecom industry, and have domain separated instances. How do I transfer/access a ticket (Incident, Change, etc.) from one domain to the other?

[Dr Atul G- LNG]

Hi @BaldwinDon 

Domain Separation is very tricky. To fulfil your requirement, you need to grant the domain visibility

Have a look here, this will clear your doubts

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/company-and-domain-se...

https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer...

[BaldwinDon]

Hi LearnNGrow-Atul,

How would we automate ticket data exchange across the separated domains?

[Dr Atul G- LNG]

Hi @BaldwinDon 

I dont think it is a right approach to exchange data across via automation. It is risky and If you want to do , create a standard user / Common user and use it.

Please try to draw is on paper and see how feasible it is. 

[Rajdeep Ganguly · Accepted solution]

Transferring or accessing a ticket (Incident, Change, etc.) from one domain to another in a domain separated ServiceNow instance can be a complex task due to the data isolation provided by domain separation. However, there are a few methods you can use:

1. **Cross-Domain Data Sharing**: ServiceNow provides a feature called Cross-Domain Data Sharing (CDDS) which allows sharing of data across domains. You can use this feature to share tickets across domains. However, this feature needs to be enabled and configured by a ServiceNow administrator.

2. **Domain Visibility**: You can configure the domain visibility of a ticket to be 'All' so that it can be accessed from any domain. However, this might not be suitable if you want to maintain strict data isolation between domains.

3. **Domain Transfer**: ServiceNow provides a feature called Domain Transfer which allows transferring of records from one domain to another. You can use this feature to transfer tickets between domains. However, this feature needs to be enabled and configured by a ServiceNow administrator.

4. **APIs/Integration**: You can use ServiceNow APIs or integration capabilities to transfer or access tickets between domains. This might involve writing custom scripts or using third-party integration tools.

5. **Clone Data**: You can clone the data from one domain to another. This will create a copy of the ticket in the other domain. However, this might not be suitable if you want to maintain a single source of truth for your tickets.

Remember, these methods might have implications on your data privacy and security, so it's important to consider these aspects before choosing a method.

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