Working in a domain separated environment, how do I transfer a ticket from one domain to the other?

[BaldwinDon]

I am working in the Telecom industry, and have domain separated instances. How do I transfer/access a ticket (Incident, Change, etc.) from one domain to the other?

[Dr Atul G- LNG]

Hi @BaldwinDon 

Domain Separation is very tricky. To fulfil your requirement, you need to grant the domain visibility

Have a look here, this will clear your doubts

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/company-and-domain-se...

https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer...

[BaldwinDon]

Hi LearnNGrow-Atul,

How would we automate ticket data exchange across the separated domains?

[Dr Atul G- LNG]

Hi @BaldwinDon 

I dont think it is a right approach to exchange data across via automation. It is risky and If you want to do , create a standard user / Common user and use it.

Please try to draw is on paper and see how feasible it is. 

[Dr Atul G- LNG]

Hi @BaldwinDon 

I am happy you accepted the answer as a solution but said, this answer was generated via ChatGPT , which is direct a copy paste nothing else.