Worknotes notification being sent to Assigned To when they are the one entering the worknotes

[sharonjanisch]

We recently upgraded to SanDiego patch4-05-25-2022.   Now when a user enters worknotes on an incident that they are the Assigned To, they get a notification that worknotes were added.   It used to send that notification only if the person who added the worknotes was NOT the Assigned To.   Did this change in this release and what's the best way to change it so that it does not send to the Assigned To if they are the ones entering the worknotes.  

I was going to change the notification and add a condition that says Update by is different From Assigned To but when I try to add that criteria, Assigned To is not available in the list of available Incident fields.   

[sharonjanisch]

The Send to event creator box is not checked.   I have also tried toggling that on and then back off again and it is still sending the notification to the creator.  

[kimreverman]

Under tab "Who will receive" the "Send to event creator" box WAS NOT checked prior to San Diego.

[Julio Valdez JR]

You should try the condition "Updated by is different from Assigned to.User Id".

[Pavankumar_1]

Hi @sharonjanisch 

If your issue got resolved please close the thread by Marking as ✅ Correct/Helpful and make others get benefit from this.

Regards

Pavankumar

[Pavankumar_1]

Hi,

You can go to the advanced view on the notification form.

Please refer the below screen and use this script.

Script:

var assignto_username=current.assigned_to.user_name; // here get the user id from assignedto field
if(assignto_username==current.sys_updated_by){ // compare with the updated by field
    answer = false;
}

Hope it helps!!

Please Mark ✅ Correct, Thanks!! 

Regards

Pavankumar