Workspace Filters

[servicenow lath]

In ServiceOperational Workspace. there is a Upcoming information available.

I need to edit that upcoming

In Serviceoperational workspcae, all filters under “Upcoming” should be edited for Incident Record . for state should be "New"

records with state as new should be displayed 

how to do that?

[Community Alums · Accepted solution]

Hi @servicenow lath ,

To Customize the data displayed in the Upcoming section:

Using an extension point, you can call the custom scripts to extend the functionality of the Upcoming section and also easily integrate customizations without having to alter the base code. For information about extension points, see Creating and adding a scripted extension point.

Scripted extension points for the Upcoming section in the base system

Extension point	Description
sn_sow.UpcomingLinkProvider	Gets a list of upcoming task records ( changes, incident, requests, and overdue tasks) for the same day and the next day.

Procedure

1. Navigate to All > System Extension Points > Scripted Extension Points.
2. From the Extension Points list, select sn_sow.UpcominLinkProvider.
3. Create an implementation using the Create Implementation related link or edit an implementation from the Implementations related list. For information about creating an implementation, see Registering custom script includes against the scripted extension points.