Workspace - how to make agent assist search more flexible?

[JordyZ]

Hi,

In a workspace, I have set up agent assist. It provides agents with automatic search results that show possible solutions for records they open. 

The issue is that the search is not very "flexible". I'd like the search to return KB articles even when there is a slight typo in the search term. Is this possible to configure? For example, searching for "firewall" returns two KB articles, but "firewal" returns 0.

Is it possible to make the search more flexible? Perhaps with AI?

Thanks in advance!

[Mark Manders]

Yes, with AI search there are some possibilities:

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/ai-search/ta...

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/ai-search/concept/t...

[JordyZ]

Hi @Mark Manders , thanks for pointing me in the right direction.

Do you know how to specifically apply AI Search to Agent assist (in CSM/FSM configurable workspace)?